Refund policy

Returns 
Our policy is to not accept "change of mind" returns.

Exchanges (if applicable) 
We only replace products if they are found defective, faulty, or unreasonably damaged. If you believe there to be a fault with any ordered item please contact us at shop@badshepherd.com.au, we may then provide you with a shipping label for you to send us the item for further inspection.

Items will need to be sent or dropped off to "Bad Shepherd Brewing Co, 386 Reserve Rd, Cheltenham VIC 3192, Australia". 

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

There are certain situations where exchanges may not be provided: 

• No legitimate defect, fault or damage has been found.
• An unacceptable amount of the product has been consumed or not returned for it to be deemed defective, damaged or faulty. 
• Contact and confirmation of return has not taken place within 30 days after order delivery.
• Replacement product is not available or shipping is impracticable, in which case credit will be given equal to the value of the product.

Late or missing exchanges or credit (if applicable)
If you haven’t received your confirmed exchange or credit yet, first check your email junk folder to ensure no correspondence has been missed.

If you still have not received your exchange, credit or communication from us, please contact us at shop@badshepherd.com.au. 

Sale items (if applicable)
Some sales items may not be applicable for exchanges or credit. 

Shipping
To return your product, you should mail your product to: Bad Shepherd Brewing Co, 386 Reserve Rd, Cheltenham VIC 3192, Australia 

If no product defect, fault, or damage was found you may be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.